Role OverviewThe Field Service Scientist will perform on-site delivery, installation, maintenance, and troubleshooting of SOC-manufactured instrumentation, ensuring high-quality service and customer satisfaction.
What You Will Do
Perform on-site installation, maintenance, and repairs of instruments, provide customer training, respond to technical issues, and assist sales personnel with technical support.
Why It Might Be a Fit
This role requires frequent travel, approximately 50%, and involves identifying potential product improvements and novel applications for SOC instrumentation.
Requirements
- Performing on-site installation, maintenance, and repairs of instruments
- Providing customer training on instrument operation, maintenance, and best practices
- Responding to customer inquiries and troubleshooting technical issues
- Assisting sales personnel with technical support and conducting on-site demonstrations
- Developing and maintaining documentation, including service manuals and training materials
- Implementing and contributing to quality control procedures
- Identifying potential product improvements and novel applications for SOC instrumentation
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