Field Service Support Engineer 2

Intuitive Surgical
New York, NY
Category Engineering
Job Description
Role Overview

Support an assigned region or temporarily assigned territory with planned maintenance activities or other actions as required. Install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in an assigned region/territory.

What You Will Do

Perform scheduled maintenance activities, troubleshoot and repair Intuitive products, coordinate system and hardware delivery and installation, and complete administrative duties.

Why It Might Be a Fit

Requires expertise in electro-mechanical systems, specialized training, excellent customer service and communication skills, and ability to work in a fast-paced environment with a focus on customer satisfaction.

Requirements

  • 1-3 years of Field Service Experience
  • Associate’s degree in related field or equivalent training/experience
  • Proven track record of troubleshooting electro-mechanical systems
  • Good written and oral communication skills
  • General computer skills
  • Strong administrative and record keeping skills
  • Clean driving record
  • Able to lift 75 lbs and move wheeled objects up to 1200 lbs

Benefits

  • Market-competitive compensation packages
  • Inclusive of base pay, incentives, benefits, and equity
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