Role OverviewA Field Service Support Specialist provides technical, operational, and administrative support to the Field Service Department to ensure the safe, efficient, and timely delivery of service to customers. This position serves as a key link between customers, dispatch, field technicians, and support departments by coordinating service activities, supporting technicians in the field, and promoting exceptional customer service.
What You Will Do
Responsibilities include serving as a primary point of contact for customers, identifying customer needs, communicating with customers, receiving and scheduling service requests, prequalifying customers and equipment, and coordinating parts availability.
Why It Might Be a Fit
The ideal candidate will have strong customer service skills, knowledge of construction equipment, and technical service experience. They will also be able to work well with and contribute to team-based tasks and objectives, and have excellent verbal and written communication skills.
Requirements
- High School diploma, bachelor’s degree or relevant job experience
- Strong customer service skills
- Knowledge of construction equipment and possessing general mechanical aptitude and technical service experience
- Excellent verbal and written communication skills
- Strong organizational, time management and multitasking skills
- Excellent knowledge of Microsoft Office products
- Ability to learn and become proficient in company ERP and/or service management software
Benefits
- Health, Vision and Dental Insurance
- Critical Care and Accident Insurance
- 401K Plan
- Profit Sharing
- Bonus Program
- Short and Long-term Disability
- Company Paid Life Insurance
- Employee Assistance Program
- Christmas Savings Program
- Paid Vacation and Flex Time
- Paid Training
- Many opportunities for advancement
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