Role OverviewThe Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. The role involves troubleshooting, repairing, installing, removing, or repairing lottery equipment and communication devices. The technician will also perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup. The role requires strong interpersonal communication skills and customer service ability.
What You Will Do
Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to support continuous operation. Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup. Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.
Why It Might Be a Fit
The ideal candidate will have strong interpersonal communication skills and customer service ability, with the ability to follow policies, procedures, and safety guidelines. Must possess a valid driver's license, have a good driving record, and demonstrate the ability to correctly perceive colors.
Requirements
- High School Diploma or equivalent required
- Technical and customer service experience is preferred
- Must be computer literate
- Ability, flexibility, and willingness to work varied shifts, overtime
- Ability to follow policies, procedures, and safety guidelines
- Strong interpersonal communication skills and customer service ability
- Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors
Benefits
- 401(k) savings plan with company contributions
- Medical, dental, and vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Other wellness programs
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