Field Service Technician - Minneapolis, MN

Requirements

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Maintains a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyzes customer operational processes for possible opportunities for IBML software sales or services
• Maintains a working knowledge of PCs that are associated with all generations of ibml equipment