Role OverviewAs a Field Service Technician, you'll represent Quadient at customer sites, ensuring mailroom/software/locker equipment is expertly installed, maintained, and performing at its best. This role involves traveling to various locations to install, service, and upgrade equipment, while diagnosing and resolving technical issues to keep systems running smoothly.
What You Will Do
Install, service, or upgrade equipment onsite at customer locations, diagnose and troubleshoot technical issues, provide training and guidance on product operation and maintenance, and perform routine maintenance and manage stock of replacement parts.
Why It Might Be a Fit
You'll serve as a trusted advisor, listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience. You'll need strong communication skills, ability to diagnose and repair equipment, and adaptability to changing priorities.
Requirements
- High School Diploma/GED or equivalent work experience
- 1-2 years in electrical/mechanical installation and repair
- 1-2 years of customer service experience
- Ability to diagnose, repair equipment, and solve problems independently
- Strong organizational skills, attention to detail, and adaptability to changing priorities
- Willingness to travel up to 100% to customer sites
- Valid driver's license and clean driving record
- Capable of lifting or moving 55 lbs with or without accommodation
Benefits
- Flexible Work
- Endless Learning
- Inclusive Community
- Comprehensive Rewards
- Caring for Wellbeing
- Generous referral scheme
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