Role OverviewJoin New Era Technology as a Field Tech Support Specialist to provide onsite technical services in support of Mission Critical Cooling Systems. This role involves delivering installation, startup, commissioning support, remedial and preventative maintenance services.
What You Will Do
Provide onsite support by assisting in fault isolation of electro-mechanical systems, identify necessary parts to resolve customer equipment failures, and respond onsite to dispatches within required timeframe.
Why It Might Be a Fit
This role requires a positive attitude, collaborative approach, and strong customer service skills. Leadership experience and ability to learn and adapt quickly to changes are also essential.
Requirements
- Associate degree, technical certification, vocational training, military technical training, or equivalent practical experience in Electrical, Mechanical, HVAC, Industrial Maintenance, Mechatronics, Controls, or related disciplines
- Minimum of 2 years of experience in field service or a similar technical support-related position
- Prior experience with electro-mechanical equipment, servos, sensors and actuators
- Experience reading Electrical Schematics
- Experience working with 200 – 440-volt equipment (High Voltage)
- Hands on hardware troubleshooting and repair experience
- Ability to successfully apply technical knowledge to identify root causes
- Ability to demonstrate excellent customer service and communication skills
- Ability to read basic product drawings, electrical schematics, and technical specifications
- Requires the ability to manage priorities effectively
- Ability to travel with little notice may be required
- Troubleshooting skills and sound technical judgment
- Ability to work both onsite independently and as part of a team
- Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation
- Ability to pass customer-specific background check processes, if applicable
Benefits
- Competitive benefits
- Continuous training
- Team-oriented culture
- Opportunities for personal and professional development
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