Role OverviewThe Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. The role involves troubleshooting, repairing, installing, removing, and converting gaming equipment, as well as performing preventive maintenance and basic component replacement.
What You Will Do
Responsibilities include troubleshooting, repairing, installing, removing, and converting gaming equipment, performing preventive maintenance, and accurately documenting service calls and repairs.
Why It Might Be a Fit
The ideal candidate will have strong interpersonal communication skills, customer service ability, and the ability to follow policies, procedures, and safety guidelines.
Requirements
- High School Diploma or equivalent
- Technical and customer service experience
- Ability to work varied shifts, overtime
- Ability to follow policies, procedures, and safety guidelines
- Strong interpersonal communication skills and customer service ability
- Valid driver's license with a good driving record
- Ability to perceive colors
- Ability to lift 50 pounds and walk a full 8.5-hour shift
- Ability to sit and drive for prolonged periods of time
- Ability to work at heights (rooftop) for installation of equipment
Benefits
- 401(k) savings plan with company contributions
- Medical, dental, and vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Other wellness programs
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