Role OverviewAs a Field Service Technician, you will be responsible for delivering amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. You will be accountable for reporting product failure trends and serviceability issues, meeting customer demands, and maintaining technical information. This is a customer-facing role that requires compliance with customer policies and protocols.
What You Will Do
Your main day-to-day responsibilities will include providing efficient and responsive maintenance, maintaining technical information, and facilitating performance to achieve branch/district metric targets.
Why It Might Be a Fit
We are looking for a candidate with strong customer communication and satisfaction skills, the ability to travel, and the ability to lift 50 pounds. The successful candidate will be able to showcase their skills and expertise in a customer-facing role.
Requirements
- Hold a High School diploma or equivalent experience required
- Possess a basic understanding of internet environments
- Ability to travel (valid driver's license and acceptable driving record necessary)
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
Benefits
- Employee referral bonus
- Employee discounts
- Dress for Your Day attire program
- Volunteer opportunities
- Swag (Canon welcome kit and official merch)
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
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