Field Service Technician II-III (Semiconductor) (32088)

Requirements

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service.
• Perform preventive maintenance with little supervision.
• Order, expedite, and notify customers or management when replacement of the product is necessary.
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
• Identify and escalate design issues to engineering and management for resolution.
• Provide technical support to customers on operational or maintenance of system tools and/or equipment.
• Act as a customer contact on technical and service-related problems.
• Must be able to guide other field technicians and field service engineers.
• Train and mentor Field Service Technicians at levels I-II-III.
• Assist in all functions required in the operations of the service center.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training.
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies.
• Perform other duties as assigned.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Life insurance
• 401k Matching