Role OverviewThe Field Service Technician (Level II) is an intermediate-level position with 4-7 years' experience. This position can successfully execute equipment installations, maintain and repair equipment at client locations, diagnose complex technical issues through comprehensive troubleshooting, execute customer training at installations on proper operation and maintenance protocols, and work independently with minimal supervision.
What You Will Do
Key responsibilities include traveling to customer sites, performing comprehensive service and emergency repairs, completing all required documentation corresponding to completed work assignments, and providing excellent customer service throughout the process.
Why It Might Be a Fit
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.
Requirements
- Associate's or Bachelor's Degree or technical certification in a relevant field (e.g., engineering, engineering technology, computer technology, networking, or computer science)
- Ability to read and interpret schematics, wiring diagrams, ladder diagrams, and flow diagrams
- Foundational understanding of AC/DC power
- Required knowledge and use of DVMs (Digital Volt Meters), and common service tools (manual and powered)
- Working knowledge of one or more industrial standard RIP (Raster Image Processor) software solutions, i.e., ONYX, Wasatch Soft RIP, Caldera, SAI Flexi, Cadlink Digital Factory, Fiery, or Rasterlink
- Strong verbal and written communication skills for interacting with customers and documenting work
- Valid Driver's License
Benefits
- Travel to customer sites is required for this position with up to 75% expected to occur
- Must be able to travel 75% of the time; requires some after-hours and weekend work
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