Role OverviewThe Field Service Technician Level II will demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.
What You Will Do
Execute all Level I installer roles and responsibilities, handle project and service tickets, and deliver outstanding results. Mentor Level 1 installers, maintain high standards, and actively seek feedback for continuous improvement.
Why It Might Be a Fit
The ideal candidate will have a deep understanding of project scopes and service expectations, take full accountability for assigned tasks, and consistently deliver outstanding results. They will also be able to lead a team, mentor Level 1 installers, and maintain high standards.
Requirements
- Minimum 2 years with a previous construction trade
- Advance knowledge of electricity (high and/or low voltage)
- Hands-on/field experience from previous work experience
- Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
- Ability to identify and use common low voltage cabling
- Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
- Ability to read architectural drawings
- Team management/supervisor experience
- Previous experience completing projects within scope
- Previous experience with service ticketing processes
- Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
- Excellent communication skills
- Must have valid US Driver’s license
Benefits
- Competitive base salary based on experience
- Performance-based bonus and commission opportunities
- Generous Paid Time Off (PTO)
- Volunteer Paid Time Off (VTO) to give back to your community
- 100% employer-paid medical, dental, vision, and disability coverage for employees and their families
- 401(k) with Safe Harbor contributions from the company annually
- Profit sharing opportunities tied to company success
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