Role OverviewAs a Field Service Technician, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment. You will have direct, face-to-face contact with customers and be proactive with the sales of TDS services and products.
What You Will Do
Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
Why It Might Be a Fit
This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. You will have the opportunity to work independently with little or no supervision and make decisions effectively.
Requirements
- Must have and maintain a valid driver's license.
- Must follow the TDS attendance guidelines in order to meet TDS's business needs.
- A+ certification and computer networking experience.
- Gain an understanding of telecommunication products and services.
- Practical knowledge/experience with computer applications.
- Ability to work and make decisions independently with little or no supervision.
- Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
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