Field Service Technician

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary. This role requires troubleshooting and repairing injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components. The Service Technician educates customers on equipment and instructs on proper operation. They manage resolution of customer issues, including order and installation of replacements parts as necessary. The Service Technician instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. They communicate on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. The Service Technician provides written reports on a regular basis to the Service Manager.

What You Will Do

Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components. Performs software and hardware installations. Performs all safety checks on equipment. Educates customers on equipment and instructs on proper operation.

Why It Might Be a Fit

Must have a valid Passport, driver’s license in good standing that incudes REAL-ID. Must have a high school diploma and 5+ years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer. Must have knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems. Must have experience with injection molding machines, well-rounded skill set in electrical, mechanical, hydraulic, computer, and able to provide basic training for customers and employees.

Requirements

• High School Diploma
• 5+ years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well-rounded skill set in electrical, mechanical, hydraulic, computer, and able to provide basic training for customers and employees

Benefits

• health insurance
• dental insurance
• vision insurance
• 401k with match
• contribution to HSA
• Dependent and Health FSA
• vacation pay
• holiday pay
• comprehensive vehicle program (monthly stipend + mileage reimbursement)
• $75 per diem when travelling on the road
• tool reimbursement
• cell phone
• laptop