Role OverviewField service technicians are responsible for customer equipment installation and service work. Technicians also maintain our inventory of network assets.
What You Will Do
Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, install and relocate outlets, and troubleshoot from consumer device to tap.
Why It Might Be a Fit
We are looking for someone who is friendly, reliable, self-motivated and can direct their own work at customer locations.
Requirements
- Able to present technical information to a non-technical audience
- Able to work independently
- Able to accurately measure distances using tapes and other measuring devices
- Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
- Able to accurately maintain records, logs, reports, work orders, etc.
- Able to operate office equipment, fax, copier, etc.
- Able to handle escalations and time-critical issues
- Able to read street maps
- Able to work flexible hours as required, including evenings, weekends and on-call shifts
- Must have a valid driver’s license and good driving record
Benefits
- Medical (3 plans to choose from)
- Dental
- Vision
- Short Term Disability
- Flexible Spending Accounts
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Share the Care Paid Time Off
- Paid Holidays
- Uniform/Boot allowance
- Cell Phone Allowance
- Career Progression Opportunities
- Discounted Broadband Services
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