Field Service Technician

The Field Service Technician will service, troubleshoot, and repair all makes of material handling equipment at customer locations. The role requires excellent written and verbal communication skills, ability to read, write, and speak English fluently, and proficiency in Microsoft Office Suite. The technician will work independently while being part of a collaborative team environment.

What You Will Do

The duties and responsibilities of the Field Service Technician include repairing all types of equipment, updating training and skills, training other employees, maintaining a profitable billing level, and following all Service Department procedures. The technician will also communicate with assigned Field Supervisor, complete all paperwork transactions, and represent the entire company at all times.

Why It Might Be a Fit

The ideal candidate will have a high school diploma, general education degree (GED) or equivalent, and a minimum of 3 years of breakdown experience or comparable service experience. The candidate will also be willing to work overtime, coordinate all overtime with assigned supervisor, and follow all procedures in the company's Employee Handbook.

Requirements

• High school diploma, general education degree (GED) or equivalent
• Minimum of 3 years breakdown experience or comparable service experience
• Excellent written and verbal communication skills
• Ability to read, write, and speak English fluently
• Proficient in Microsoft Office Suite
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers or employees of an organization
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner
• Must be self-motivated and able to manage time efficiently
• Must be customer oriented
• Able to exhibit professional behavior at all times
• Willing to follow mandates and procedures of the Service Department
• Ability to deal with customers on a face-to-face basis
• Maintain a sound working relationship with other technicians and fellow workers
• Must pass all available certificates appropriate to the position
• Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines
• Ability to write routine reports and correspondence
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Raymond Level 1 Certified or working towards that goal, if applicable
• Must possess a valid driver's license with no more than the allowable level of points on record, if applicable
• Maintain personally owned tools according to approved minimum tool list
• Maintain additional tools as required by duties and certification level
• Must be able to take direction
• Must be a team player, i.e., to work with peers
• Must have working knowledge of hydraulic systems
• Must have mechanical abilities
• Must maintain a clean, neat, and professional appearance
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
• Motivated to continuous self-development and training
• Willing to assume more responsibility as required

Benefits

• Medical
• Dental
• Vision
• 401k with company match
• Flexible spending accounts
• Disability insurance
• Life insurance
• Personal time off
• Holiday pay