Field Service Technician

The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals. They perform a full workload of product installation, support services, and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products. The Field Service Technician is accountable for customer satisfaction, metrics attainment, and operational activities.

What You Will Do

The Field Service Technician will install all equipment in new and/or remodeled sites without assistance, perform maintenance on all supported equipment at field locations, and troubleshoot and fix complex problems over the phone with store personnel.

Why It Might Be a Fit

The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment, and electric meters. The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof.

Requirements

• High School Diploma with 4+ years of related experience
• IT/Technical degree or certificate preferred
• Ability to travel 100% of the time, domestic and/or air travel
• Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices
• Demonstrates general knowledge and experience in wall-to-wall IT service and support
• Mechanical aptitude with competency in electricity & electronics
• Ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential
• Ability to multitask, prioritize assignments, and work independently
• Good written and oral communication skills including tact and diplomacy when facing customers

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days