Role OverviewThe Field Support Analyst serves as the face of IT, providing technical assistance and support to end-users, maintaining and administering computer networks, hardware, and system configurations.
What You Will Do
Provide in-person and remote technical assistance, support business unit process systems, maintain and administer networks, hardware, and system configurations, and create, maintain, and enforce policies and procedures.
Why It Might Be a Fit
Strong analytical and troubleshooting skills, knowledge of emerging hardware/software, excellent communication, and a customer-first orientation are required.
Requirements
- Graduate degree in Computer Science, Engineering, or a related IT discipline
- 5+ years of end-user services support in large-scale environment settings
- Industry or IT service provider experience is a plus
- A+ and MCSA certifications preferred
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Disability insurance
- 401(k) or retirement plan
- Paid time off (vacation, sick leave, etc.)
- Holiday pay
- Travel reimbursement
- Vehicle and valid driver's license required
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