Field Support

Wipro
Any Location, NY
Job Description
The Field Support role is responsible for resolving, maintaining, and managing client software/hardware/network based on service requests raised from end-users as per defined SLAs to ensure client satisfaction. Coordinate communications between software/hardware vendors and end-users to resolve desktop technical issues.

Requirements

  • Deploy PC's and all peripherals as requested.
  • Test connectivity and functionality of installed devices
  • Provide timely and accurate support to all desktop users
  • Trouble shoot and resolve user issues
  • Escalate issues as needed
  • Request Assistance from other IT Departments as needed
  • Assist other IT Departments as requested
  • Gather end user requirements
  • Gather and compile information from vendors, business owners, and / or other IT staff, as assigned.
  • Follow Established policies, procedures, and documentation guidelines
  • Performs other duties as required.

Benefits

  • Full range of medical and dental benefits options
  • Disability insurance
  • Paid time off (inclusive of sick leave)
  • Other paid and unpaid leave options
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