Field Tech Analyst

NTT DATA
Atlanta, GA
Job Description
We are seeking a Field Tech Analyst to join our team in Atlanta, Georgia. The role is on-site, client-based, and requires local candidates only. The ideal candidate will have 3+ years of experience with end user support & desktop support and 3+ years of experience with Windows operating system.

Requirements

  • Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
  • Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users
  • Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
  • Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness
  • Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions
  • Utilize ServiceNow for issue tracking
  • Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services
  • Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
  • Possess excellent presentation, verbal communication and written skills
  • Provide technology refresh support as needed
  • All other tasks as assigned
]]>