Role OverviewWe are seeking a Field Technician to join our team in Decatur, GA. The successful candidate will be responsible for performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
What You Will Do
The Field Tech Associate will be responsible for troubleshooting and reimaging Windows, executing service delivery, coordinating with client end users, meeting Service Level Agreements, and updating system of record for delivery incidents and requests.
Why It Might Be a Fit
The ideal candidate will have 1+ years of experience in End user support, Desktop support, ITSM, Incident, Request, and IMAC, as well as experience with standard applications, hardware, and software. The candidate will be able to pass a GBI fingerprinting/background check and Georgia DOR tax clearance within 30 days of hire date.
Requirements
- 1+ years' experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
- 1+ years' experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications
- 1+ years' experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support, IMAC-D
- 1+ years' experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client -WiseClient, SonicWall, Cisco, F5 VPN, etc.
- Must be able to pass GBI fingerprinting/background check back to age 18 and Georgia DOR tax clearance within 30 days of hire date.
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- 401k program with company match
- Additional voluntary or legally-required benefits
]]>