Role OverviewWe are seeking a Field Technician to join our team in Forsyth, GA, USA. The Field Tech Associate will perform installs, moves, adds, changes, decommissions, refresh, hardware and software break fix, network smart hand support, and smart hand support for security and VDI per Managed Client Process and Procedure Guide.
What You Will Do
The Field Tech Associate will execute service delivery, coordinate with client end users, meet Service Level Agreements, update system of record, and identify potential issues that could adversely impact End User Experience or contractual obligations.
Why It Might Be a Fit
The Field Tech Associate will utilize advanced tools and technical knowledge to remediate incidents and conduct installs, and will be part of an inclusive, adaptable, and forward-thinking organization.
Requirements
- 1+ years' experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
- 1+ years' experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications
- 1+ years' experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smart hand support, IMAC-D
- 1+ years' experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client -WiseClient, SonicWall, Cisco, F5 VPN, etc.
- 1+ years experience in on-site hands-on Field Services in an SLA environment.
- Must be able to pass GBI fingerprinting/backgound check back to age 18 and Georgia DOR tax clearance within 30 days of hire date.
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
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