Role OverviewProvide on-the-spot technical support to employees and customers, troubleshoot and resolve hardware, software, and network issues, and perform routine maintenance and updates on IT equipment.
What You Will Do
Troubleshoot and resolve hardware, software, and network issues, assist with setup and configuration of new devices and applications, and maintain accurate records of support requests and resolutions.
Why It Might Be a Fit
Strong problem-solving skills, excellent communication and interpersonal skills, and ability to work independently and as part of a team are required. Relevant certifications and an advanced degree are a plus.
Requirements
- 2-3 years of experience in IT support or a related field
- Strong knowledge of Windows and Mac operating systems
- Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace)
- Excellent problem-solving skills and the ability to work under pressure
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
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