Role OverviewThe Financial Advocate serves as the primary contact for patients regarding financial liability issues, interacting with third-party payers, peers, and other departments, and promoting an attitude of professionalism.
What You Will Do
Responsibilities include screening self-pay patients for eligibility in various governmental and non-governmental programs, identifying potential payors, and assisting patients in applying for benefits. The Financial Advocate will also validate inpatient insurance eligibility, benefits, and collect patient financial liabilities.
Why It Might Be a Fit
The ideal candidate will have strong organizational skills, a commitment to teamwork, and the ability to work closely in a clinical setting involving stressful situations.
Requirements
- High School Diploma or equivalent
- 2 years in a healthcare related field
- knowledge of basic registration and third party payer experience
- previous scheduling, registration, or call center experience
- familiarity with statutes and regulations that impact collection of past due accounts
- broad knowledge of government assistance programs, guidelines, and application procedures
- strong computer skills
- excellent customer service skills
- interpersonal communication and telephone etiquette
- ability to multitask and manage high volumes
- medical terminology
- basic knowledge base of CPT and ICD-9 codes
- insurance coding and billing knowledge
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