Financial Counselor, ENT - Main Campus

University hospitals
Cleveland, OH
Job Description
This position provides customer support and financial counseling activities within the Revenue Cycle department. The Financial Counselor possesses a strong understanding of medical service coverage and associated policies to provide excellent service to patients and families. The role involves advanced communication and collection on financially risky scheduled patients, identifying and resolving financial obligations, and working with internal and external departments to ensure financial clearance.

Requirements

  • High School Equivalent / GED
  • 5+ years experience in revenue cycle or healthcare related field
  • 1+ years direct Revenue Cycle Customer or Service Department, collection agency or sales experience
  • Experience with medical billing software
  • Knowledge of managed care insurance requirements
  • Investigative/ research skills to identify financial options for patients
  • Exceptional written and verbal communication skills
  • Proficient with digital systems, applications and workflow
  • Advanced knowledge of medical billing and claims terminology and workflow processing
  • Consistently demonstrates advanced analytical and problem solving skills
  • Exceptional client service, communication, and relationship building skills
  • Advanced knowledge of claim submission (UB04/HCFA 1500) and third party payers
  • Self-motivated, works independently and consistently demonstrates the ability to perform with little to no supervision in a fast-paced environment

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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