Financial Counselor Hybrid

This position is dedicated to customer support and financial counseling activities within Revenue Cycle department working with the patient to provide excellent service related to identifying and collecting prior to service, cost for care, prior balances and providing financial options, support and guidance to patients/ families/ representatives as well as UH agencies for both hospital and physician accounts.

What You Will Do

Provides excellent service and timely support. Performs assessment and collections activity on pre-service scheduled cases to resolve future and previous financial risk or escalate for appropriate review and approval in a timely manner.

Why It Might Be a Fit

The role requires strong communication and collection skills, as well as the ability to work independently in a fast-paced environment.

Requirements

• High School Equivalent / GED
• 5+ years experience in revenue cycle or healthcare related field
• 1+ years direct Revenue Cycle Customer or Service Department, collection agency or sales experience (Preferred)
• Experience with medical billing software
• Knowledge of managed care insurance requirements
• Investigative/ research skills to identify financial options for patients
• Exceptional written and verbal communication skills
• Proficient with digital systems, applications and workflow
• Advanced knowledge of medical billing and claims terminology and workflow processing
• Consistently demonstrates advanced analytical and problem solving skills
• Exceptional client service, communication, and relationship building skills
• Advanced knowledge of claim submission (UB04/HCFA 1500) and third party payers
• Self-motivated, works independently and consistently demonstrates the ability to perform with little to no supervision in a fast-paced environment
• Demonstrated proficiency with PCs, with HIS systems as well as Microsoft software Microsoft Office suite (including Word, Excel and Outlook), and general office equipment

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Holidays
• Wellness programs