Role OverviewThe Five9 Contact Center Platform Engineer will design, build, and implement Five9 Contact Center solutions, with a focus on designing and ensuring successful integrations and platform enhancements. The engineer will work closely with Enterprise Architects and other stakeholders to support successful Architecture Review Board processes.
What You Will Do
The engineer will develop resilient IVR, routing, digital engagement, and automation capabilities, create and maintain technical documentation, design artifacts, test evidence, and support procedures, and contribute to engineering standards, solution quality, operational readiness, and continuous improvement.
Why It Might Be a Fit
The ideal candidate will have deep expertise in Five9 deployments, including solution design, IVR development, routing, digital channels, integrations, reporting, and platform administration, and experience translating business outcomes into technical designs and delivering scalable, resilient Contact Center solutions.
Requirements
- 6+ years of software engineering, platform engineering, or technology delivery experience
- Significant experience with enterprise Five9 Contact Center technologies and implementations
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline
- Essential skills: Telephony Contact Center as a Service (CCaaS) senior engineer, platform configuration, IVR design, intelligent call routing, SIP/VoIP technologies, API development, and integrations
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