Role OverviewDesign, build, test, and implement Five9 Contact Centre solutions with a focus on designing and ensuring successful integrations and platform enhancements.
What You Will Do
Develop resilient IVR, routing, digital engagement, and automation capabilities, and create technical documentation, design artifacts, and test evidence.
Why It Might Be a Fit
Contribute to engineering standards, solution quality, operational readiness, and continuous improvement, with experience translating business outcomes into technical designs and delivering scalable, resilient Contact Center solutions.
Requirements
- Five9 Contact Center Platform Configuration & Implementation
- IVR Design, Intelligent Call Routing, SIP/VoIP Technologies
- API Development & Integrations (Salesforce, AWS/Azure, Enterprise Systems)
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