Role OverviewThe Fixed Operations Manager is a senior leadership position responsible for building a productive team, improving departmental processes, controlling expenses, increasing gross profit, and ensuring customers receive timely, professional service throughout their ownership experience.
What You Will Do
The Fixed Operations Manager will oversee the daily operations and financial performance of the Service and Parts departments, establish and monitor technician productivity, efficiency, and billed-hour performance, and ensure repair orders are properly documented and completed in a timely manner.
Why It Might Be a Fit
The ideal candidate will have strong leadership and employee-development skills, excellent customer communication and conflict-resolution abilities, and a strong understanding of service department operations and technician productivity.
Requirements
- Service Department Leadership
- Parts Department Leadership
- Warranty Management
- Financial & Operational Management
- Customer Experience
- Leadership & Employee Development
- Sales Department Support
- Process Improvement
- Safety & Compliance
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
- Positive, professional, team-oriented work environment
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