Flight Coordinator

DO & CO
Detroit, MI
Category Customer Service
Job Description
We have an incredible opportunity for a dynamic, energetic, and eager Flight Coordinator in Detroit! As a Flight Coordinator, you will be responsible for maintaining professional communication, ensuring production processes meet quality standards, and performing additional duties as assigned by management.

Requirements

  • Maintain professional communication with different channels and distribute all incoming operational information to the relevant departments.
  • Ensure production processes, quality standards, deadlines, and accuracy are met to hand over DO & CO's high-end products to the aircraft crew in person without delays.
  • Conduct physical counts and pack additional equipment or products.
  • Identify procedures that can be improved and put forward suggestions for more efficiency and customer care.
  • Confirm special meals and the correct number of meals for each flight are ready, packed, and assigned correctly.
  • Work alongside a team of Food Packers with a Hands-on approach and assist in the assembly line when necessary, setting up trays, preparing and packaging food inside a cooler/refrigerated area.
  • Drive the company vehicle airside into the terminal to meet the DO & CO delivery truck and personally hand over catering meals, act as the company's representative during delivery, verify completeness at handover, address and accommodate reasonable requests as needed, and ensure a professional and compliant transfer to the aircraft crew.
  • Perform additional duties and responsibilities as assigned by management, upholding DO & CO standards.

Benefits

  • Daily Complimentary Meals
  • FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
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