Role OverviewWe are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service.
What You Will Do
This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.
Why It Might Be a Fit
The ideal candidate will have a high school degree or GED, one year of related work experience, and working knowledge of medical office procedures and medical terminology.
Requirements
- High school graduate or GED required
- One year of related work experience including data entry
- Working knowledge of medical office procedures and medical terminology
- Ability to accurately sort and file materials by alphabetic or numeric systems
- Effective communication and customer service skills required (AIDET)
- Successful initial competency assessment, following rotational training
- Excellent interpersonal skills
- Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
- Must be detail-oriented and highly organized
- Firm grasp on administrative processes, and organizational policies
- Knowledge of patient care and examination procedures
- Must be able to maintain confidentiality at all times
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