Floating Case Manager - ODR, Sherman Way & Vanowen

Requirements

• Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including history of homelessness, complex trauma, medical, mental health and substance use.
• Maintain weekly contact with all clients and document contact in County approved database.
• Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation.
• Link clients to appropriate medical, mental health, substance abuse, and vocational resources.
• Assist clients in obtaining all benefits to which they are entitled.
• Participate in court hearings and submit court progress reports.
• Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment.
• Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals.
• Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases.
• Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations.
• Maintain confidentiality of client files per HIPAA and all applicable guidelines.
• Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources.
• Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration.
• Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health.
• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients.
• Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery.
• Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings.
• Collaborate with case management team to coordinate services and provide a comprehensive system of care for participants.
• Maintain accurate and timely records of participant services and outcome data in accordance with Housing Department policies and procedures.

Benefits

• Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.