Role OverviewThe Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manager on Duty (MOD).
What You Will Do
Contribute to an environment where employees are informed and capable by supporting training for all employees. Model and hold employees accountable to customer service standards. Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
Why It Might Be a Fit
Ability to communicate verbally and work cooperatively with employees and customers. Ability to remain in a stationary position for up to 3 hours at a time. Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
Requirements
- 1 year of retail sales and customer service experience
- Prior experience as a Sur La Table Sales Associate, preferred
- 1 year of retail supervisory experience, preferred
- Proficient in POS Systems
- Some experience with MS Office Suite (Outlook, Word and Excel)
- May require Food Handlers Certification
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