Role OverviewAs a Floor Manager, you will lead a team of Sales Advisors to create excellent customer experiences, drive results, and bring the brand to life on the shop floor. You will be responsible for delivering high-level customer service, analysing sales data, and overseeing daily store operations.
What You Will Do
Deliver customer service, analyse sales data, lead and motivate a team, support recruitment and training, and oversee daily store operations.
Why It Might Be a Fit
You will be a good fit if you have a passion for customer service, product knowledge, and leading a team. You should be able to work varied hours, including evenings, weekends, and holidays.
Requirements
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
- Customer-Focused
- Product Passion
- Eager to Learn
- Excellent Communication
- Adaptability & Flexibility
- Analytical Thinking
Benefits
- 25% staff discount across all H&M Group brands
- H&M Incentive Program (HIP)
- Dental & Vision Plans
- 401 (k)
- Paid Time Off
- Health Savings Account (HSA)
- Life & Disability protection
- Employee Assistance program (EPA)
- Commuter Benefits
- Pet Insurance
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