Floor Staff - $16.90

Regal
Garden Grove, CA
Category Hospitality
Job Description
Floor staff team members provide exceptional service to guests, handling duties in the Box Office, Concession Stand, or as an Usher. Responsibilities include handling cash and credit transactions, promoting Regal Crown Club program, and ensuring guest satisfaction.

Requirements

  • Regular and consistent attendance
  • Handling of emergency situations
  • General cleaning duties
  • Compliance with company dress code
  • Operating POS system and handling cash and credit transactions
  • Promoting Regal Crown Club program
  • Ensuring tickets are sold in accordance with MPAA rating system and company policy
  • Responding to phone calls and questions from guests
  • Operating, preparing and cleaning of all concession related equipment
  • Complying with all local, state and federal food safety laws
  • Abide by all federal and state laws with regards to breaks and/or meal periods
  • Ensure required alcohol certification and training are current where applicable
  • Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
  • Inspecting backpacks and packages when applicable
  • Managing crowd control and assisting guests in finding seats in auditoriums
  • Enforcement of MPAA rating system
  • Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
  • Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
  • Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
  • Monitoring the cleanliness and operation of theatre vending equipment
  • Assisting with all opening and closing duties as assigned by management

Benefits

  • Free movie passes
  • Discounted concessions
  • 401(k) retirement plan with company match
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