Ford Pro Account Lead

Percepta
Dearborn, MI
Category Accounting
Job Description
As a Ford Pro Account Lead in Dearborn, MI, you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The role involves managing customer relationships, developing and executing project plans, and providing voice of the customer feedback to the Ford Pro Engineers and Development Team.

Requirements

  • Build customer relationship to exceed their needs and deliver additional Ford Pro product offerings as needed
  • Develop and execute detailed oriented project plans and deliverables
  • Maintain stellar relationship with Clients, Ford Pro Cross Functional Team Members and key stakeholders within Ford Mobility
  • Manage new customers onboarding needs, from contract signing to assistance with product education
  • Lead vehicle connectivity for customer to ensure fleet performance while maintaining the accurate fleet counts
  • Escalate onboarding concerns and keeping the SAR Team up to date on the progression of Client Relationships
  • Provide Voice of the Customer Feedback on Ford Pro Products (functionality and customer’s needs) to the Ford Pro Engineers and Development Team
  • Month end invoicing and billing support as needed
  • Monitor Contract Management reports in CRM and support resolutions
  • Maintain clear, concise files of appropriate documents

Benefits

  • Competitive Compensation
  • Lots of learning opportunities for aspiring minds
  • Diversity and community-minded organization
  • Proactive and solution-oriented team environment
  • Respectful and accountable team
  • Culture of Service and Teamwork
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