Founding CSM

Tailwind
San Francisco, CA
Category Engineering
Job Description
Tailwind is looking for a Founding CSM to own how new customers experience the company from contract signature to full activation. The ideal candidate has 2–4+ years of experience in a customer-facing role at a B2B SaaS company, is charismatic and strong in written and verbal communication, and has experience collaborating with product and engineering to turn customer signal into shipped features.

Requirements

  • 2–4+ years in a customer-facing role at a B2B SaaS company
  • Built or meaningfully improved an onboarding or activation program
  • Strong written and verbal communication
  • Experience collaborating with product and engineering to turn customer signal into shipped features
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