Role OverviewWe're looking for a resourceful, hands-on Customer Experience Associate to build the support function from the ground up at Clair. This is a two-part job: building the system before launch and living in it after launch.
What You Will Do
You'll own the daily ticket queue, handle hard tickets personally, support the surge team, and configure the help desk. You'll also write and publish the knowledge base, draft customer-facing policy language, and build and maintain the CX runbook.
Why It Might Be a Fit
You'll be a strong writer, documenter, and technically curious person who is comfortable with ambiguity and genuinely fluent with AI. You'll be emotionally steady, scrappy, and adaptable, and mission-driven to believe in what we're building at Clair.
Requirements
- One to four years in customer experience, support, or a comparable operational role
- Excellent written and verbal English
- Demonstrated fluency with AI tools in a working context
- Comfort with a busy, spiky workload
- Willingness to own unglamorous foundational work
Benefits
- Company-sponsored health insurance
- Monthly wellness stipend
- Direct mentorship from founders and the senior operations team
- Ownership of the customer experience function at a venture-backed startup
- A Clair device of your own, once they exist
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