Founding Customer Success

Vitalize Care
San Francisco, CA
Category Accounting
Job Description
As a Founding Customer Success professional, you will own post-go-live success for our largest customers, managing executive relationships, controlling the ROI narrative, and ensuring customers realize and understand the value Vitalize delivers.

Requirements

  • Managed large enterprise accounts
  • Navigated complex, multi-stakeholder executive relationships
  • Owned or directly influenced renewals, expansions, and ROI conversations
  • Clear, confident communicator
  • Data-driven and comfortable building systems, dashboards, and frameworks from scratch
  • Calm under pressure, high-judgment, and comfortable making hard calls
  • Thrives in ambiguity and prefers ownership over instruction

Benefits

  • 401k Matching
  • Generous Paid Time Off
  • Relocation Assistance
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