Role OverviewThe Founding Customer Success Manager will take ownership of the relationship with SuperSonic POS's growing base of small-business merchants, building strong relationships, identifying opportunities, and selling additional products and services.
What You Will Do
The role involves managing a portfolio of existing merchants, building relationships, proactively contacting merchants, identifying upsell and cross-sell opportunities, and tracking every call, conversation, opportunity, and outcome.
Why It Might Be a Fit
The ideal candidate is great with people, comfortable hearing 'no,' and confident enough to keep the conversation going, with 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
Requirements
- 3+ years of experience in Customer Success, Account Management, Relationship Management, or a similar customer-facing role
- Demonstrated ability to upsell, cross-sell, or grow existing customer accounts
- Strong relationship-building and communication skills
- Comfortable having sales conversations and asking for the business
- Comfortable with rejection and persistent enough to continue working an opportunity professionally
- Strong organizational and follow-up skills
- Ability to manage a high-volume SMB portfolio without allowing accounts to fall through the cracks
- Comfortable being measured against revenue, retention, outreach, and activity KPIs
Benefits
- Base salary: $70,000–$80,000
- Target variable compensation: Approximately $30,000 annually
- Target OTE: Approximately $100,000–$110,000+
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