Founding Delivery Manager

We're building AI-powered scheduling and workforce management software for home health organizations, and getting our customers live, configured, and seeing value is one of the most important problems in the business. This role reports to our Head of Professional Services and owns implementation end to end: translating customer requirements into a configured, tested, launch-ready product, without a fully built process or operations team behind you.

What You Will Do

Requirements and Workflow Translation: Partner directly with customers to uncover, document, and improve their operational workflows, translating them into clear configuration and integration requirements, the foundation everything downstream depends on. Project and Timeline Management: Own the overall implementation timeline and milestones, keeping work sequenced, on track, and visible to customers and internal stakeholders throughout the build, while tracking dependencies across concurrent implementations.

Why It Might Be a Fit

The ideal candidate is a hands-on operator who thrives in ambiguity and wants full ownership of a complex, high-stakes build. You're comfortable taking the lead with customers, the one configuring the platform, and the one making the call on priority tradeoffs when something doesn't go to plan.

Requirements

• 7+ years in business analysis, product management, and/or technical project management in a B2B SaaS implementation or services environment
• Comfortable being the single accountable owner of an implementation from requirements through go live
• Experience managing timelines, dependencies, and shared resources across multiple concurrent implementations at once
• Strong instincts for digging into what a customer actually needs
• Hands on comfort actually configuring the platform, not just overseeing others who configure it
• Demonstrated product thinking
• Strong stakeholder management with both technical and non-technical customer contacts under go live pressure
• Prior experience in an early or growth stage startup

Benefits

• Competitive salary
• Equity
• Medical, Dental, Vision
• 401k plan
• Flexible PTO and sick days
• Commuter benefits
• Santa Monica HQ with 180 degree beach views and daily catered lunches