Role OverviewAs the Founding Support Engineer, you will build the support function from scratch for enterprise customers deploying AI infrastructure. You will sit at the intersection of engineering and customers, debugging hard technical problems, defining how support runs, and making enterprise customers successful post-sale.
What You Will Do
Own technical support for enterprise customers deploying the product, debug issues across various technologies, troubleshoot enterprise identity and cloud infrastructure, define SLAs and escalation paths, serve as the technical bridge between customers and the engineering team, and build support tooling and documentation.
Why It Might Be a Fit
This is a technical, customer-facing seat for someone who is both an excellent engineer and genuinely comfortable in front of people. You will join an established, professional team rather than a first-engineer situation, with rapid advancement and leadership possible within 6-12 months.
Requirements
- 4-6 years as an engineer, support engineer, solutions engineer, or developer success advocate
- Strong technical depth in enterprise infrastructure and AI systems, with experience supporting large enterprises
- Strong computer science or statistics foundation
- Startup or consulting background with real time in front of customers
- AI-native: uses MCPs and AI tools daily, with excellent written communication and a customer-first mindset
- Consistent tenure without a pattern of short stints
Benefits
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