Fraud Analyst

First Citizens Bank (Iowa)
Mason City, IA
Category Banking
Job Description
Responsible for investigation and deterrence of fraud against customers of First Citizens Bank with Debit Cards, Online Banking, Mobile Banking, and other areas as assigned.

Requirements

  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Enters, transcribes, records, stores or maintains information in written or electronic/magnetic form.
  • Exhibits customer focus, acknowledges & listens to customer, and provides friendly, courteous, and efficient service.
  • Adjusts quickly to different work situations and remains composed under pressure and in stressful situations.
  • Provides information to customers outside the organization, supervisors, co-workers, and subordinates clearly and concisely in writing, by telephone or through e-mail.

Benefits

  • Paid time off
  • Health insurance
  • Retirement plan
  • Paid holidays
  • Flexible work arrangements
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