Fraud Protection Hotline Specialist

Requirements

• Serve as the initial point of contact for clients reporting fraud
• Utilize effective relationship-building skills to engage with clients on both inbound and outbound calls
• Analyze account processes and transactions to detect undetected frauds
• Accurately record all data received during client engagements to maintain comprehensive case documentation
• Proactively identify trends surrounding fraud to enhance detection and prevention strategies

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match