Freight Agent - TUL

Southwest Airlines
Tulsa, OK
Category Operations
Job Description
Freight Agents at Southwest work outside and in our Cargo facility to safely load and unload cargo, including packages, U.S. Mail, fresh seafood, and even life-saving medical items. You’ll work with other airport Teams to keep flights on schedule and make sure shipments get where they need to go.

Requirements

  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Works in air freight facilities
  • May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
  • Responsible for opening/closing of the air freight facilities at which they are working
  • Handles Station AMS and radio communications traffic as needed
  • Checks Cargo information for each flight
  • Answers Cargo facility telephones
  • Resolve Customer situations by providing Positively Outrageous Service
  • Writes and submits irregularity reports as required
  • Checks cargo on hand to see that it is properly logged and accounted for
  • Checks that all board mail and Company material is dispatched and sent to indicated Stations
  • Responsible for greeting and handling Customers in a polite and friendly manner
  • Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
  • Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
  • Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
  • Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
  • Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
  • Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
  • Responsible for ground security and assuring operations follow security procedures
  • May perform the duties of an Operations Agent

Benefits

  • Fly for free on all Southwest flights
  • Competitive health insurance for you and your eligible dependents
  • Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
  • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
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