Role OverviewMCI is seeking an experienced and customer-focused Bilingual Travel Advisor with strong French and English communication skills to join their team in an onsite BPO/contact center environment. The ideal candidate will have at least 2 years of travel industry experience, along with proven hands-on experience using the Spotnana travel platform. In this role, you will assist travelers with planning, booking, and managing their travel arrangements while providing professional and efficient customer service.
What You Will Do
Key responsibilities include assisting travelers with planning, booking, and managing business and leisure travel arrangements, using the Spotnana travel platform to search, book, and service air, hotel, car, and rail travel, and managing new and existing reservations accurately and efficiently.
Why It Might Be a Fit
The ideal candidate will have at least 2 years of experience in the travel industry, proven hands-on experience using the Spotnana travel platform, fluency in French and English, both written and spoken, and strong knowledge of travel reservations and booking processes.
Requirements
- At least 2 years of experience in the travel industry
- Proven hands-on experience using the Spotnana travel platform
- Fluency in French and English, both written and spoken
- Experience supporting business or corporate travel is advantageous
- Strong knowledge of travel reservations and booking processes
- Experience handling itinerary changes, cancellations, exchanges, and rebookings
- Knowledge of air travel, hotels, car rentals, and/or rail travel
- Experience working with travel technology, online booking platforms, or travel reservation systems
- Strong customer service and communication skills
- Excellent attention to detail and accuracy when managing bookings and traveler information
- Strong problem-solving and decision-making skills
- Ability to work effectively in a high-volume BPO/contact center environment
- Ability to manage multiple requests while maintaining a high standard of service
- Comfortable working onsite in a structured and customer-focused environment
Benefits
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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