French Travel Advisor

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. We are seeking an experienced and customer-focused Bilingual Travel Advisor with strong French and English communication skills to join our team in an onsite BPO/contact center environment.

What You Will Do

Assist travelers with planning, booking and managing business and leisure travel arrangements. Use the Spotnana travel platform to search, book and service air, hotel, car and rail travel. Manage new and existing reservations accurately and efficiently.

Why It Might Be a Fit

Success in this role means providing travelers with accurate, efficient and professional support throughout their travel journey. You will use your travel industry knowledge, bilingual communication skills and Spotnana platform experience to manage reservations effectively and deliver a positive customer experience.

Requirements

• At least 2 years of experience in the travel industry
• Proven hands-on experience using the Spotnana travel platform
• Fluency in French and English, both written and spoken
• Experience supporting business or corporate travel is advantageous
• Strong knowledge of travel reservations and booking processes
• Experience handling itinerary changes, cancellations, exchanges and rebookings
• Knowledge of air travel, hotels, car rentals and/or rail travel
• Experience working with travel technology, online booking platforms or travel reservation systems
• Strong customer service and communication skills
• Excellent attention to detail and accuracy when managing bookings and traveler information
• Strong problem-solving and decision-making skills
• Ability to work effectively in a high-volume BPO/contact center environment
• Ability to manage multiple requests while maintaining a high standard of service
• Comfortable working onsite in a structured and customer-focused environment

Benefits

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening