Role OverviewMCI is seeking an experienced and customer-focused Bilingual Travel Advisor with strong French and English communication skills to join their team in an onsite BPO/contact center environment. The ideal candidate will have at least 2 years of travel industry experience, along with proven hands-on experience using the Spotnana travel platform. In this role, you will assist travelers with planning, booking, and managing their travel arrangements while providing professional and efficient customer service.
What You Will Do
Assist travelers with planning, booking, and managing business and leisure travel arrangements. Use the Spotnana travel platform to search, book, and service air, hotel, car, and rail travel. Manage new and existing reservations accurately and efficiently.
Why It Might Be a Fit
The ideal candidate will have at least 2 years of experience in the travel industry, proven hands-on experience using the Spotnana travel platform, fluency in French and English, and strong customer service and communication skills.
Requirements
- At least 2 years of experience in the travel industry
- Proven hands-on experience using the Spotnana travel platform
- Fluency in French and English, both written and spoken
- Experience supporting business or corporate travel is advantageous
- Strong knowledge of travel reservations and booking processes
- Experience handling itinerary changes, cancellations, exchanges, and rebookings
- Knowledge of air travel, hotels, car rentals, and/or rail travel
- Experience working with travel technology, online booking platforms, or travel reservation systems
- Strong customer service and communication skills
- Excellent attention to detail and accuracy when managing bookings and traveler information
- Strong problem-solving and decision-making skills
Benefits
- Reasonable accommodation for employees with disabilities
- Diversity and equal opportunity work environment
- Paid holidays
- Paid time off (vacation, sick leave, etc.)
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
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