Front Desk Agent - On Call

Island Hospitality Management
City of Syracuse, NY
Category Customer Service
Job Description
Role Overview

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors.

What You Will Do

Check-in/Check-out hotel guests, process all payments, provide information and assistance to all guests and vendors, and prepare reports for the management team.

Why It Might Be a Fit

Must be effective in handling problems, ability to work well in stressful situations, and readily available and approachable for all guests while providing excellent guest service.

Requirements

  • Highly motivated team player with strong initiative and desire for achievement
  • Must be effective in handling problems in the workplace
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests

Benefits

  • Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available
  • Dependent care FSA
  • Identity Theft Protection Insurance
  • Commuter benefits including transit & parking
  • Pet Insurance
  • PTO and Payroll Incentives for Annual Wellness Exams
  • Employee Assistance Program
  • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
  • Paid Sick and Vacation Time
  • Family Leave
  • 401(k) Retirement plan
  • Incentive based bonus program
  • Free room nights at our hotels and employee discounts within your hotel brand
  • Discounts for friends and family within your hotel brand
  • Team Member recognition and bonus
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
  • Career Growth through our in-house training program
  • Referral bonus program to ANY of our locations
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