Front Desk Agent - Renaissance Waterford OKC

The Front Desk Agent will be the first and last point of contact for our guests, creating a warm welcome, genuine connection, and thoughtful service that sets the tone for an entire stay. They will be responsible for registering guests, processing room changes, and sharing knowledge of the hotel and local attractions.

What You Will Do

The Front Desk Agent will perform a variety of tasks, including welcoming guests, registering guests, processing room changes, and sharing knowledge of the hotel and local attractions. They will also be responsible for handling guest concerns, escalating service concerns to Management, and participating in service recovery.

Why It Might Be a Fit

The ideal candidate will have a passion for creating UNMATCHED MOMENTS, enjoy helping people, and be comfortable working in a fast-paced environment. They will also have strong customer service and interpersonal skills, be able to accurately and efficiently enter information into computer systems, and be able to learn and communicate knowledge of hotel facilities and services.

Requirements

• Previous customer service experience preferred
• Previous hotel or hospitality experience preferred
• Previous Front Desk or cashier experience preferred
• Basic accounting and cash-handling knowledge preferred
• Ability to clearly and professionally communicate in English, both verbally and in writing
• Strong customer service and interpersonal skills
• Ability to accurately and efficiently enter information into computer systems
• Ability to learn and communicate knowledge of hotel facilities, services, amenities, rates, promotions, and local attractions
• Ability to handle multiple tasks and priorities in a fast-paced environment
• Ability to remain professional and solution-oriented when handling guest concerns
• Ability to follow cash-handling, accounting, security, safety, and confidentiality procedures
• Ability to maintain excellent attendance and punctuality
• Ability to work flexible schedules, including weekends and holidays, based on business needs